Privacy policy

Citrus Huis operates this store and website, including all related information, content, products, and services to provide customers with a curated shopping experience. Our store is powered by Shopify.

By visiting or using our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

Personal Information We Collect

We may collect the following personal information when you interact with our store:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

  • Order and transaction history

  • Account information

  • Communications with us

  • Device and browser information

  • Website usage and interaction data

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and website technologies

  • From Shopify and trusted service providers that help operate our store

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Send order updates and service communications

  • Prevent fraudulent or unauthorized activity

  • Comply with legal obligations

  • Send marketing communications where permitted

Sharing Your Information

We may share your information with trusted third parties including:

  • Shopify

  • Payment providers

  • Shipping and fulfillment partners

  • Technology and analytics providers

We only share information necessary to operate our business and provide services to you.

Shopify

Our store is hosted on Shopify. Shopify processes customer information to support and improve the platform and services provided to us.

For more information about how Shopify handles personal information, please visit Shopify’s Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content and advertising.

You can control cookie settings through your browser preferences.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission or electronic storage is completely secure.

Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact

Citrus Huis
hello@citrushuis.com.au
Seaford, VIC 3198, Australia.