Shipping policy

Shipping Policy

Thank you for shopping with Citrus Huis.

We carefully prepare and pack every order to ensure your dried citrus arrives in perfect condition.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During peak periods, launches, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Domestic Shipping

We currently ship across Australia.

Delivery timeframes are estimates only and may vary depending on your location and shipping carrier.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details where available.

Delivery Delays

While we do our best to ensure timely delivery, Citrus Huis is not responsible for shipping delays caused by postal services, weather conditions, or other circumstances outside our control.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order.

Citrus Huis is not responsible for orders shipped to incorrectly provided addresses.

Damaged or Missing Orders

If your order arrives damaged or if items are missing, please contact us within 7 days of delivery at hello@citrushuis.com.au. Please include your order number and clear photos where applicable.

Contact

Citrus Huis
hello@citrushuis.com.au